When the gods dance...

Monday, February 25, 2013

Why We Expect More from Technology and Less from Each Other

Technology reshapes the landscape of our emotional lives, but is it offering us the lives we want to lead?

Alone Together

Photo Credit: Shutterstock.com/jayfish
Online connections were first conceived as a substitute for face-to-face contact, when the latter was for some reason impractical: Don’t have time to make a phone call? Shoot off a text message. But very quickly, the text message became the connection of choice. We discovered the network—the world of connectivity—to be uniquely suited to the overworked and overscheduled life it makes possible.  And now we look to the network to defend us against loneliness even as we use it to control the intensity of our connections. Technology makes it easy to communicate when we wish and to disengage at will. 
A few years ago at a dinner party in Paris, I met Ellen, an ambitious, elegant young woman in her early thirties, thrilled to be working at her dream job in advertising. Once a week, she would call her grandmother in Philadelphia using Skype, an Internet service that functions as a telephone with a Web camera. Before Skype, Ellen’s calls to her grandmother were costly and brief. With Skype, the calls are free and give the compelling sense that the other person is present—Skype is an almost real-time video link. Ellen could now call more frequently: “Twice a week and I stay on the call for an hour,” she told me. It should have been rewarding; instead, when I met her, Ellen was unhappy. She knew that her grandmother was unaware that Skype allows surreptitious multitasking.  Her grandmother could see Ellen’s face on the screen but not her hands. Ellen admitted to me, “I do my email during the calls. I’m not really paying attention to our conversation.”
Ellen’s multitasking removed her to another place. She felt her grandmother was talking to someone who was not really there. During their Skype conversations, Ellen and her grandmother were more connected than they had ever been before, but at the same time, each was alone. Ellen felt guilty and confused: she knew that her grandmother was happy, even if their intimacy was now, for Ellen, another task among multitasks.
I have often observed this distinctive confusion: these days, whether you are online or not, it is easy for people to end up unsure if they are closer together or further apart. I remember my own sense of disorientation the first time I realized that I was “alone together.” I had traveled an exhausting thirty-six hours to attend a conference on advanced robotic technology held in central Japan. The packed grand ballroom was Wi-Fi enabled: the speaker was using the Web for his presentation, laptops were open throughout the audience, fingers were flying, and there was a sense of great concentration and intensity. But not many in the audience were attending to the speaker. Most people seemed to be doing their email, downloading files, and surfing the Net. The man next to me was searching for a New Yorker cartoon to illustrate his upcoming presentation.  Every once in a while, audience members gave the speaker some attention, lowering their laptop screens in a kind of curtsy, a gesture of courtesy.
Outside, in the hallways, the people milling around me were looking past me to virtual others. They were on their laptops and their phones, connecting to colleagues at the conference going on around them and to others around the globe. There but not there. Of course, clusters of people chatted with each other, making dinner plans, “networking” in that old sense of the word, the one that implies having a coffee or sharing a meal. But at this conference, it was clear that what people mostly want from public space is to be alone with their personal networks. It is good to come together physically, but it is more important to stay tethered to our devices. I thought of how Sigmund Freud considered the power of communities both to shape and to subvert us, and a psychoanalytic pun came to mind: “connectivity and its discontents.”
The phrase comes back to me months later as I interview management consultants who seem to have lost touch with their best instincts for what makes them competitive. They complain about the BlackBerry revolution, yet accept it as inevitable while decrying it as corrosive. They say they used to talk to each other as they waited to give presentations or took taxis to the airport; now they spend that time doing email. Some tell me they are making better use of their “downtime,” but they argue without conviction. The time that they once used to talk as they waited for appointments or drove to the airport was never downtime. It was the time when far-flung global teams solidified relationships and refined ideas.
In corporations, among friends, and within academic departments, people readily admit that they would rather leave a voicemail or send an email than talk face-to-face. Some who say “I live my life on my BlackBerry” are forthright about avoiding the “real-time” commitment of a phone call. The new technologies allow us to “dial down” human contact, to titrate its nature and extent. I recently overheard a conversation in a restaurant between two women. “No one answers the phone in our house anymore,” the first woman proclaimed with some consternation. “It used to be that the kids would race to pick up the phone.  Now they are up in their rooms, knowing no one is going to call them, and texting and going on Facebook or whatever instead.” Parents with teenage children will be nodding at this very familiar story in recognition and perhaps a sense of wonderment that this has happened, and so quickly. And teenagers will simply be saying, “Well, what’s your point?”
A thirteen-year-old tells me she “hates the phone and never listens to voicemail.” Texting offers just the right amount of access, just the right amount of control. She is a modern Goldilocks: for her, texting puts people not too close, not too far, but at just the right distance. The world is now full of modern Goldilockses, people who take comfort in being in touch with a lot of people whom they also keep at bay. A twenty-one-year-old college student reflects on the new balance: “I don’t use my phone for calls any more. I don’t have the time to just go on and on. I like texting, Twitter, looking at someone’s Facebook wall.  I learn what I need to know.”
Randy, twenty-seven, has a younger sister—a Goldilocks who got her distances wrong. Randy is an American lawyer now working in California. His family lives in New York, and he flies to the East Coast to see them three or four times a year. When I meet Randy, his sister Nora, twenty-four, had just announced her engagement and wedding date via email to a list of friends and family. “That,” Randy says to me bitterly, “is how I got the news.” He doesn’t know if he is more angry or hurt. “It doesn’t feel right that she didn’t call,” he says. “I was getting ready for a trip home. Couldn’t she have told me then? She’s my sister, but I didn’t have a private moment when she told me in person. Or at least a call, just the two of us. When I told her I was upset, she sort of understood, but laughed and said that she and her fiancé just wanted to do things simply, as simply as possible. I feel very far away from her.”
Nora did not mean to offend her brother. She saw email as efficient and did not see beyond. We have long turned to technology to make us more efficient in work; now Nora illustrates how we want it to make us more efficient in our private lives. But when technology engineers intimacy, relationships can be reduced to mere connections. And then, easy connection becomes redefined as intimacy. Put otherwise, cyber-intimacies slide into cyber-solitudes.
And with constant connection comes new anxieties of disconnection, a kind of panic. Even Randy, who longs for a phone call from Nora on such an important matter as her wedding, is never without his BlackBerry. He holds it in his hands during our entire conversation. Once, he puts it in his pocket. A few moments later, it comes out, fingered like a talisman. In interviews with young and old, I find people genuinely terrified of being cut off from the “grid.” People say that the loss of a cell phone can “feel like a death.” One television producer in her mid-forties tells me that without her smartphone, “I felt like I had lost my mind.” Whether or not our devices are in use, without them we feel disconnected, adrift. A danger even to ourselves, we insist on our right to send text messages while driving our cars and object to rules that would limit the practice.
Only a decade ago, I would have been mystified that fifteen-year-olds in my urban neighborhood, a neighborhood of parks and shopping malls, of front stoops and coffee shops, would feel the need to send and receive close to six thousand messages a month via portable digital devices or that best friends would assume that when they visited, it would usually be on the virtual real estate of Facebook. It might have seemed intrusive, if not illegal, that my mobile phone would tell me the location of all my acquaintances within a ten-mile radius. But these days we are accustomed to all this. Life in a media bubble has come to seem natural. So has the end of a certain public etiquette: on the street, we speak into the invisible microphones on our mobile phones and appear to be talking to ourselves. We share intimacies with the air as though unconcerned about who can hear us or the details of our physical surroundings.
I once described the computer as a second self, a mirror of mind. Now the metaphor no longer goes far enough. Our new devices provide space for the emergence of a new state of the self, itself, split between the screen and the physical real, wired into existence through technology.
Teenagers tell me they sleep with their cell phone, and even when it isn’t on their person, when it has been banished to the school locker, for instance, they know when their phone is vibrating. The technology has become like a phantom limb, it is so much a part of them. These young people are among the first to grow up with an expectation of continuous connection: always on, and always on them. And they are among the first to grow up not necessarily thinking of simulation as second best. All of this makes them fluent with technology but brings a set of new insecurities. They nurture friendships on social-networking sites and then wonder if they are among friends. They are connected all day but are not sure if they have communicated. They become confused about companionship. Can they find it in their lives on the screen? Could they find it with a robot? Their digitized friendships—played out with emoticon emotions, so often predicated on rapid response rather than reflection—may prepare them, at times through nothing more than their superficiality, for relationships that could bring superficiality to a higher power, that is, for relationships with the inanimate. They come to accept lower expectations for connection and, finally, the idea that robot friendships could be sufficient unto the day.
Overwhelmed by the volume and velocity of our lives, we turn to technology to help us find time. But technology makes us busier than ever and ever more in search of retreat. Gradually, we come to see our online life as life itself. We come to see what robots offer as relationship. The simplification of relationship is no longer a source of complaint. It becomes what we want. These seem the gathering clouds of a perfect storm.
Technology reshapes the landscape of our emotional lives, but is it offering us the lives we want to lead? Many roboticists are enthusiastic about having robots tend to our children and our aging parents, for instance. Are these psychologically, socially, and ethically acceptable propositions? What are our responsibilities here? And are we comfortable with virtual environments that propose themselves not as places for recreation but as new worlds to live in? What do we have, now that we have what we say we want—now that we have what technology makes easy? This is the time to begin these conversations, together. It is too late to leave the future to the futurists.
Copyright © 2012 by Sherry Turkle. Reprinted with permission of Perseus Books Group, New York, NY.

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