San Francisco, CA 94104
I was referred to the "Office of Executive Complaints" in the Midwest. My plea to Mr. Heid, therefore, was viewed by Wells Fargo management as a "complaint." Everyone who writes to Wells Fargo senior management regarding a mortgage payment or other problem ends up here. All the folks in the Office of Executive Complaints are "Home Preservation Specialists." In fact, as I found out, virtually everyone who deals with failed mortgage customers, from debt collectors to underwriters, is called a Home Preservation Specialist. From this point on my experience is like something out of Kafka: absurd and hopeless.
TO BE CONTINUED